Last updated: 30 September 2026
1. The service
WaveRDP provides virtual private servers ("servers") running Windows or Linux, accessed remotely over RDP or SSH. Each plan comes with the resources listed on our website at the time you order.
2. Your account
You must give accurate contact details and keep your login credentials safe. You're responsible for everything that happens on your account and your servers, including activity by anyone you share access with.
3. Orders, payment and renewal
- Services are prepaid for the billing cycle you choose (monthly, quarterly or yearly).
- Services renew at the same price unless you cancel before the renewal date.
- If an invoice stays unpaid, we may suspend the service 3 days after the due date and delete it (including all data) 7 days after suspension.
- PKR amounts are converted from USD at our current rate. The amount on your invoice is final.
4. Acceptable use
You must follow our Acceptable Use Policy. If you break it, we may suspend or terminate the service without a refund, especially where there is abuse, fraud or illegal activity.
5. Your data and backups
You own the data on your server. We don't access it except to provide support you ask for, or when the law requires it. You're responsible for keeping your own backups. We are not liable for data loss.
6. Uptime and support
We aim to keep every server online around the clock, but scheduled maintenance and events outside our control can cause downtime. Support is available through WhatsApp and email during our published support hours.
7. Refunds and cancellation
Refunds follow our Refund Policy. You can cancel at any time, and the service will stay active until the end of the period you've paid for.
8. Liability
To the extent the law allows, our total liability for any claim is limited to the amount you paid for the affected service in the previous month. We are not liable for indirect losses such as lost profits, trading losses or lost data.
9. Changes
We may update these terms from time to time. If we make significant changes, we'll let active customers know by email at least 7 days before they take effect.
Questions about this policy? Email support@waverdp.com.